Help topic
Calls and messaging
Forward missed calls and control when PrimaReply responds.
Ask your phone provider to connect PrimaReply
Send a complete routing request when Telstra, Optus, an IT company or another provider manages your business phone system.
About 5 minutes
Choose when PrimaReply responds
Set PrimaReply to always respond, follow a custom business schedule or pause missed-call SMS while preserving your saved configuration.
About 4 minutes
Connect 3CX call queue overflow
Configure 3CX unanswered, out-of-office, break and holiday destinations to use PrimaReply where your deployment supports it.
About 8 minutes
Connect 8x8 call queue overflow
Configure the relevant 8x8 Work or Contact Center queue to route selected overflow calls to PrimaReply.
About 8 minutes
Connect a receptionist or business phone system
Keep your existing greeting and reception queue while PrimaReply handles selected unanswered and after-hours calls.
About 6 minutes
Connect Aircall with assisted setup
Understand Aircall's external forwarding limitations before using a PrimaReply number as an overflow destination.
About 8 minutes
Connect Dialpad fallback routing
Route Dialpad Contact Center queue timeouts, closed-hours calls or an IVR option to a PrimaReply external number.
About 7 minutes
Connect Microsoft Teams Phone queue overflow
Configure Teams Phone timeout, no-agent and after-hours routing to PrimaReply with help from your Microsoft 365 phone administrator.
About 9 minutes
Connect RingCentral call queue overflow
Forward RingCentral calls that reception cannot answer, plus selected closed-hours calls, to PrimaReply.
About 7 minutes
Connect Zoom Phone queue overflow
Route unanswered and after-hours Zoom Phone queue calls to PrimaReply without replacing your current greeting or reception team.
About 7 minutes
How missed-call recovery works
Understand how PrimaReply detects an unanswered forwarded call, starts an SMS conversation and turns customer replies into a useful lead.
About 3 minutes
Identify your business phone provider
Work out which platform or company manages your automated greeting, reception queue and after-hours routing.
About 4 minutes
Set up call forwarding
Forward unanswered business calls to your connected PrimaReply number while keeping the existing phone number your customers already use.
About 5 minutes
Set up call forwarding on Optus mobile
Set up unanswered-call forwarding from an Optus mobile to PrimaReply, verify the diversion and turn it off safely when required.
About 5 minutes
Set up call forwarding on Telstra mobile
Send unanswered Telstra mobile calls to your connected PrimaReply number and safely turn forwarding off again.
About 5 minutes
Set up call forwarding on Vodafone mobile
Set up unanswered-call forwarding from a Vodafone mobile to PrimaReply, verify the diversion and disable it safely when required.
About 5 minutes
Turn off call forwarding
Stop unanswered calls from forwarding to PrimaReply without accidentally removing other phone services.
About 3 minutes