Identify your business phone provider

Start with the application reception uses

Ask the receptionist which desktop or mobile application they use to answer calls. Names such as Zoom, Microsoft Teams, RingCentral, 3CX, Dialpad, 8x8 or Aircall normally identify the phone platform.

Check the administration login

The browser address or page title used to edit the greeting, users or business hours may identify the platform. Do not share passwords or screenshots containing private account information.

Check the phone bill

The bill identifies the company charging for the phone service. It may be a telecommunications provider or local IT reseller rather than the underlying platform.

Do not rely on the desk-phone logo

Brands such as Yealink, Poly, Cisco and Grandstream often identify the physical handset, not the service that routes the calls.

Ask whoever installed the phones

Send this question:

Which platform controls our main business number, automated greeting, reception queue and after-hours call routing? We need to configure an external overflow destination while preserving the original caller ID.

If you still cannot identify it

Select My provider manages it in PrimaReply and use the provider-managed setup request. The provider does not need to replace your existing setup; it only needs to add PrimaReply as the selected final destination.