Support

Email support@primareply.com from the email address associated with your PrimaReply account. Include your business name and a short description of the issue.

For the MVP, we aim to acknowledge normal support requests within two Australian business days. Account-access, suspected security, or live messaging issues should be marked urgent in the subject line; we will prioritise them where possible.

Please do not email passwords, payment card details, complete customer message histories, or other unnecessary sensitive information. We may request safe diagnostic details after verifying your account.