PrimaReply Help Centre
How can we help?
Clear, step-by-step guides for setting up PrimaReply and handling customer enquiries with confidence.
Browse by topic
Getting started
Set up PrimaReply, test the receptionist, and prepare to go live.
5 guides
Calls and messaging
Forward missed calls and control when PrimaReply responds.
17 guides
Bookings
Connect Google Calendar and configure appointment booking.
2 guides
Website assistant
Configure, install, and test your website assistant.
1 guide
Leads and customers
Understand enquiries, lead progress, and customer reminders.
2 guides
Account and billing
Manage your account, subscription, and data.
1 guide
Popular guides
Set up call forwarding
Forward unanswered business calls to your connected PrimaReply number while keeping the existing phone number your customers already use.
Connect Google Calendar
Connect Google Calendar securely so PrimaReply can check real availability and add confirmed customer appointments when permitted.
Use the Test workspace
Practise realistic SMS and website conversations, review the resulting leads and test PrimaReply before handling real customers.
Install the website assistant
Add the branded PrimaReply assistant to an approved website so visitors can ask questions and become qualified customer enquiries.