Calls and messaging
Turn off call forwarding
Stop unanswered calls from forwarding to PrimaReply without accidentally removing other phone services.
About 3 minutes Updated 4 Sept 2026
Turn off PrimaReply forwarding
- Open the Phone app and select the keypad.
- Dial
##61#. - Press Call or Send.
- Wait for the network confirmation.
- Dial
*#61#if supported to check the new status.
Alternatively, open your phone's Call forwarding settings, select Forward when unanswered, then choose Disable.
Only disable unanswered-call forwarding. Do not reset your other forwarding settings, because they may be used by voicemail or other phone services.
Confirm it is disabled
- Call the business number from another phone.
- Let it ring without answering.
- Confirm the call is no longer sent to the PrimaReply number.
- Remember that PrimaReply cannot recover that missed call when forwarding is disabled.
Carrier instructions
Related guides
Ask your phone provider to connect PrimaReplySend a complete routing request when Telstra, Optus, an IT company or another provider manages your business phone system.Choose when PrimaReply respondsSet PrimaReply to always respond, follow a custom business schedule or pause missed-call SMS while preserving your saved configuration.Connect 3CX call queue overflowConfigure 3CX unanswered, out-of-office, break and holiday destinations to use PrimaReply where your deployment supports it.
See this workflow in PrimaReply
Learn how the product handles customer enquiries, or create a free workspace and test it with your own business details.