Set up call forwarding on Vodafone mobile

Before you begin

• Copy the connected PrimaReply number from your dashboard.
• Use the Vodafone mobile that receives your business calls.
• Confirm that your Vodafone plan supports forwarding to another number.

Preferred setup on your phone

1. Open the Phone app.
2. Open Phone settings, Calling accounts or Supplementary services.
3. Select Call forwarding.
4. Select Forward if unanswered.
5. Enter your connected PrimaReply number.
6. Enable or save the setting.

Vodafone publishes handset-specific instructions. Select your phone on the Vodafone device guides if your menus look different.

Dial-code alternative

On compatible Vodafone mobile services, open the keypad, dial **61*PRIMAREPLY_NUMBER#, then press Call. Replace PRIMAREPLY_NUMBER with the complete connected number.

If Vodafone rejects the code, use the handset settings or contact Vodafone. Plan capabilities, voicemail and handset software can affect which method is available.

Check and verify it safely

1. Dial *#61# and press Call if your service supports status checks.
2. Open Settings → PrimaReply coverage, select Vodafone and start the 10-minute forwarding test.
3. Call your business mobile from another phone.
4. Do not answer the call.
5. Wait for PrimaReply to show Forwarding verified.

The verification call does not send an SMS or create a customer lead. Normal missed-call recovery begins only when you deliberately switch PrimaReply to live mode.

Turn it off

Open the same Call forwarding menu, choose Forward if unanswered, then select Disable. You can also try ##61# to remove only the no-answer diversion.