Calls and messaging
Choose when PrimaReply responds
Set PrimaReply to always respond, follow a custom business schedule or pause missed-call SMS while preserving your saved configuration.
About 4 minutes Updated 4 Sept 2026
Coverage options
- Always respond allows eligible missed-call follow-ups at any time.
- Scheduled coverage responds only during the hours you choose.
- Paused prevents new automatic missed-call conversations from starting.
Change your coverage
- Open Settings → PrimaReply coverage.
- Select the coverage mode you want.
- If using a schedule, choose the active days and times.
- Review the continuation window.
- Save your settings.
What the continuation window means
The continuation window lets PrimaReply finish a conversation that began while scheduled coverage was active. It does not override a deliberate pause.
Check that it worked
The Settings overview summarises the saved coverage mode. Use a controlled missed-call test during an active period and, if relevant, outside it.
Related guides
Ask your phone provider to connect PrimaReplySend a complete routing request when Telstra, Optus, an IT company or another provider manages your business phone system.Connect 3CX call queue overflowConfigure 3CX unanswered, out-of-office, break and holiday destinations to use PrimaReply where your deployment supports it.Connect 8x8 call queue overflowConfigure the relevant 8x8 Work or Contact Center queue to route selected overflow calls to PrimaReply.
See this workflow in PrimaReply
Learn how the product handles customer enquiries, or create a free workspace and test it with your own business details.