Help topic
Getting started
Set up PrimaReply, test the receptionist, and prepare to go live.
Install PrimaReply on your phone
Install PrimaReply on an iPhone or Android Home Screen so you can open the business dashboard quickly with an app-like experience.
About 3 minutes
Manage Business Knowledge
Add trusted answers, documents, website pages and customer links that PrimaReply can use in customer conversations.
About 6 minutes
Set up your business
Add your services, hours, FAQs and communication preferences so PrimaReply can answer customer enquiries accurately for your business.
About 5 minutes
Switch PrimaReply live
Review your PrimaReply setup and move safely from the test workspace to live customer messaging when your business is ready.
About 3 minutes
Use the Test workspace
Practise realistic SMS and website conversations, review the resulting leads and test PrimaReply before handling real customers.
About 4 minutes