Understand the job
Ask what is happening without forcing the customer into a service that does not fit.
PrimaReply for plumbers
Keep plumbing enquiries moving while you are on the tools.
Give missed callers an immediate SMS response, collect the job details your team needs and separate routine bookings from work requiring urgent human attention.
A useful first response, even when you cannot answer.
Capture practical details
Collect the customer name, suburb, access information and other questions your business chooses.
Use the right next step
Offer booking where appropriate or flag urgent work for prompt staff review.
Build a plumbing receptionist around the work you actually do.
Build a free test workspace with your own services and questions. Start the live trial only when you are ready.