Step 1
An enquiry arrives
A customer misses you by phone or starts a conversation through your website assistant.
How it works
From missed enquiry to a clear next step.
PrimaReply gives service businesses one practical workflow for responding, understanding the customer and moving genuine work forward.
Step 2
PrimaReply responds
The receptionist uses your approved services, hours, FAQs, tone and response coverage.
Step 3
Useful details are collected
It asks relevant questions conversationally, recognises urgency and avoids forcing every enquiry into a listed service.
Step 4
Your team sees the next action
The lead workspace shows what the customer needs, what has been captured and when a person should step in.
Step 5
Suitable enquiries move toward booking
PrimaReply can share your booking link or offer real Google Calendar availability according to your saved rules.
See how PrimaReply handles your business enquiries.
Build a free test workspace with your own services and questions. Start the live trial only when you are ready.