Getting started
Switch PrimaReply live
Review your PrimaReply setup and move safely from the test workspace to live customer messaging when your business is ready.
About 3 minutes Updated 4 Sept 2026
Before you go live
- Complete your business profile and services.
- Test at least one normal enquiry.
- Check your response coverage.
- Confirm your PrimaReply phone number is connected.
- Test booking if you intend to offer appointments.
Switch to live mode
- Open Settings → Overview.
- Review any incomplete configuration items.
- Select the option to switch PrimaReply live.
- Read and accept the live-messaging confirmation.
- Confirm the change.
Check that it worked
The overview should show that PrimaReply is live. Make one controlled missed-call test from a number you can access and confirm the expected follow-up arrives.
Pause messaging again
Open Settings → PrimaReply coverage and pause automatic responses. Pausing prevents new automatic replies but does not turn off forwarding at your phone provider.
Related guides
Install PrimaReply on your phoneInstall PrimaReply on an iPhone or Android Home Screen so you can open the business dashboard quickly with an app-like experience.Manage Business KnowledgeAdd trusted answers, documents, website pages and customer links that PrimaReply can use in customer conversations.Set up your businessAdd your services, hours, FAQs and communication preferences so PrimaReply can answer customer enquiries accurately for your business.
See this workflow in PrimaReply
Learn how the product handles customer enquiries, or create a free workspace and test it with your own business details.