Install PrimaReply on your phone

What installing PrimaReply does

PrimaReply is a web app. Adding it to your Home Screen gives it a PrimaReply icon and opens it in its own app-style window, without needing an App Store or Google Play download.

You still need an internet connection for live dashboard information and customer activity.

Install on iPhone

Use Safari for the most reliable installation:

1. Open Safari on your iPhone.
2. Go to https://primareply.com and sign in.
3. Tap the More button, then tap Share. Depending on your Safari layout, you may see the Share button directly.
4. Scroll down and tap Add to Home Screen.
5. If shown, turn on Open as Web App.
6. Keep the name as PrimaReply and tap Add.
7. Return to the Home Screen and tap the PrimaReply icon.

If Add to Home Screen is missing, scroll to the bottom of the Share actions, tap Edit Actions, and add it. These steps follow Apple's current iPhone web-app instructions.

Install on Android

Use Google Chrome:

1. Open Chrome on your Android phone.
2. Go to https://primareply.com and sign in.
3. Tap the three-dot More menu beside the address bar.
4. Tap Install app, or select Add to Home screen and then Install.
5. Follow the confirmation shown by Chrome.
6. Return to the Home Screen or app launcher and tap PrimaReply.

Chrome may display Install app, Install and create shortcut, or Add to Home screen, depending on the phone and Chrome version. See Google's current Android web-app instructions.

What happens when you open it

• If your session is active, PrimaReply opens your dashboard.
• If you are signed out, PrimaReply opens the sign-in page.
• Signing out inside the installed app protects the dashboard on that phone.

If the install option does not appear

• Confirm you opened the site in Safari on iPhone or Chrome on Android.
• Refresh the page and open the browser menu again.
• Check whether PrimaReply is already present on another Home Screen page or in the app launcher.
• Update the browser and try again.
• On a managed work phone, ask the device administrator whether Home Screen web apps are restricted.

Remove the app

Removing the Home Screen icon does not delete your PrimaReply account or business data.

• On iPhone, touch and hold the PrimaReply icon, then choose Remove App or Delete Bookmark.
• On Android, touch and hold the PrimaReply icon and choose Uninstall or Remove.