Configure automatic booking

Automatic and review-first booking

With automatic confirmation, PrimaReply rechecks the selected time, creates the Google Calendar event, and confirms it to the customer. Review-first mode collects the selection but waits for your team to approve it.

Configure a service

1. Open Settings → Booking & integrations.
2. Confirm Google Calendar is connected and selected.
3. Find the service you want to configure.
4. Set its appointment duration and availability.
5. Choose how far ahead customers may book.
6. Select automatic confirmation or staff review.
7. Save the service rules.

Test it safely

Use Test workspace → SMS receptionist → Full workflow test. Automatic confirmation may create a real Calendar event beginning with [TEST], so remove it afterward if necessary.

Avoiding double bookings

PrimaReply checks Calendar availability before offering times and rechecks the chosen slot before creating an automatically confirmed event.