Account and billing
Manage your subscription
Review your PrimaReply billing status, update payment details, understand plan access, or safely manage and cancel your subscription.
About 3 minutes Updated 4 Sept 2026
Open billing settings
- Sign in to PrimaReply.
- Open Settings → Billing.
- Review your current plan and subscription status.
- Open the secure customer billing portal to manage your payment method or subscription.
Updating payment details
Payment information is handled through Stripe's hosted billing pages. PrimaReply does not ask you to send card details to support.
Cancelling
Use the cancellation option in the billing portal and review the effective date shown before confirming. Access and number handling follow the displayed subscription state and PrimaReply's terms.
If billing looks wrong
Contact support from the email address associated with your account. Include your business name, but never include complete payment-card details.
See this workflow in PrimaReply
Learn how the product handles customer enquiries, or create a free workspace and test it with your own business details.